PUBLIC OFFER
This public offer, posted on the website https://odysseytravelclub.com/, is a public offer to conclude a contract for the provision of Odyssey Travel Club services.
By submitting an application, you confirm that you have read and agree to the terms of this Offer. By paying for the Service, you accept the terms of this Offer and make its acceptance, agreeing to conclude a service agreement on the terms set out below.
1. DEFINITION OF TERMS
1.1. Website – a resource located on the Internet at https://odysseytravelclub.com/, which contains information about the services provided by the Club.
1.2. Public Offer – an offer of the Club addressed to the users of the Site to conclude an agreement on the provision of Services on the terms specified in this Offer and in accordance with the additional terms and conditions set out on the Site and to which the Client has access.
1.3. Acceptance of the Offer means full and unconditional acceptance of the terms of the Offer by the User by submitting an application and making a 100% subscription for the selected Service.
1.4. The Club is an individual entrepreneur ———-, tax number _________, which is the provider of the Services under the terms of this Offer.
1.5. User – a legally capable individual who has reached the age of 18, has full civil capacity, the legal right to enter into a contractual relationship with the Club and is a user of the Website.
1.6. Client is a user of the Website who has accepted the Offer personally and paid for the Services in their own interests or in the interests of a third party.
1.7. Application means a User’s request for the Service filled in and sent using the form on the Website.
1.8. Services – consulting, information and other services for the organisation of exclusive holidays in the areas offered on the Website, namely:
- selection of exclusive destinations taking into account the interests and preferences of the Clients;
- development of a detailed itinerary – carefully thought out to give a variety of emotions;
- offering unique activities – from local adventures and gastronomy to cultural and natural treasures;
- consultations on the optimal choice of travel route, transport, hotels, places of rest along the route;
- recommendations of places to eat and local entertainment;
- individual approach to comfort and safety – ensuring high standards for full travel satisfaction;
- advisory services on booking transport, hotels, restaurants, car hire, entertainment and sports events;
- information services related to the purchase of tickets for theatre, sports and other entertainment events;
- accompanying Clients during their travels (by separate agreement);
- recommendations on the selection of local tourist guides;
- other services to provide support and assistance to Clients;
- electronic guides with ready-made routes posted on the Website.
1.9. Service Price – the Club’s price offer for the Services specified on the Website, social networks (Instagram, TickTok, YouTube and/or other advertising sources of the Club, sent to the Client by e-mail or messengers offering information on the cost of the Services paid by the Client when purchasing the Service.
1.10. Agreement means an agreement on the provision of the Services by the Club to the Client on a paid basis under the terms of this Offer. The Agreement shall enter into force on the date of acceptance of this Offer by the Client in accordance with the terms and conditions set forth herein and in the Additional Terms.
1.11. Additional terms – information about the essential terms of the Services posted on the Website regarding the price, terms, content of the Services, conditions and special offers or sent as a file to the User’s address after submitting the Application. Additional Terms are an integral part of this Offer. The Additional Terms and Conditions shall be amended by the Club at its sole discretion by publishing them on the Website or sending them directly to the Clients.
2. ACCEPTANCE AND ENTRY INTO FORCE OF THE AGREEMENT
2.1. The Agreement shall enter into force from the date of acceptance by the Website user of the terms of this Offer, namely from the date of 100% prepayment of the selected Service. Acceptance is considered to be made from the date of crediting the payment for the services to the Club’s account, which indicates the Client’s accession to the Agreement in accordance with Art. 633 of the Civil Code of Ukraine and is equivalent to the Agreement signed by both parties.
2.2. By making the Acceptance, the Client is deemed to have read and agreed to the terms of the Offer, the current Additional Terms and Conditions and the Privacy Policy.
2.3 If the Client does not agree or does not understand any essential terms and conditions of the Services, he/she is obliged to contact the Club for clarification before making a payment. In case of payment, the Client shall not be entitled to further refer to the disagreement with the provisions of the Offer and the Additional Terms and Conditions and, on this basis, to refuse the paid Services and demand a refund.
3. ORDERING AND PAYMENT FOR SERVICES
3.1. After reviewing the information on the terms of the Services posted on the Website, the Client has the right, at his/her sole discretion, to choose the Service posted on the Website at a certain price during the validity period of the offer.
3.2. The order of the selected Travel Service is made by clicking the ‘INQUIRE’ button.
3.4. In the process of confirming the selected order, the Client indicates the following personal data and agrees to their processing:
● surname, name
● passport series and number
● mobile phone number
● e-mail.
3.5. The Client shall be responsible for the correctness and relevance of the specified data. In case of providing incorrect data, the Club shall be released from liability for possible consequences. Urgent changes to the Client’s order may entail additional costs, which the Client undertakes to compensate the Club before the start of the trip.
3.6. After entering all the data in the application form, click the ‘INQUIRE’ button, after which a message will appear stating that the application has been accepted and you will be offered to receive a call from the Club manager.
3.7. Before paying for the order on the Website, the Client must read the terms and conditions and offers of the Club on the Website, the requirements for entry and exit documents and the rules and conditions of stay in the country of travel; compulsory insurance conditions; booking conditions, refund and cancellation policy.
3.8. The Service is considered booked only after the Club Manager receives an online confirmation of the order with a link to pay for the Service.
3.9. Payment shall be made within 3 (three) calendar days after the Club confirms the order.
3.10. An unpaid order is automatically cancelled 3 (three) days after its confirmation by the Club.
3.11. In case of payment by instalments, the balance of the Service shall be paid no later than the date agreed by the Club.
3.12. In the event that payment is made on behalf of a legal entity, or an invoice is issued to a legal entity, an additional 22% will be added to the service fee to cover the tax and administrative costs associated with this payment method.
For services paid in cash, no additional tax or administrative surcharges apply. The service fee remains as stated in this offer.
3.13. Payments shall be made through payment systems connected to the Website and/or by bank transfer to the Club’s bank details. Payment of all bank fees for payments provided for in the public Offer shall be made at the expense of the Client.
3.14. The Club’s services are provided in full subject to full and timely payment by the Client.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The Club has the right to:
4.1.1. Change the terms of the Services by notifying the Clients in advance.
4.1.2. Suspend the provision of the Service in case of violation by the Client of the terms of this Offer.
4.1.3. The Club reserves the right to adjust the offer of Services on the Website as necessary or appropriate.
4.1.4. to refuse to provide the Services if it contradicts the policies or interests of the Club, or for other justified reasons.
4.1.5. use materials related to the organised trips and activities of the Club with the participation of the Clients for their promotion in social networks and other media.
4.1.6. to introduce rules and instructions binding on the Clients regarding the use of the Club’s services.
4.1.7. to pay for the Services on the terms and conditions specified in the Offer and the Website.
4.2. The Club undertakes to:
4.2.1. provide the Client with all necessary information regarding the Services;
4.2.2. provide the Services paid for by the Client in a timely manner;
4.2.3. inform the Client in case of impossibility to provide the Services due to circumstances beyond the control of the Club.
4.3. The Client has the right to:
4.3.1. to refuse the Services with the consequences provided for in Section 5 of this Offer.
4.4. The Client undertakes to:
4.4.2. to pay the cost of the Services within the period established by this Offer;
4.4.3. comply with the rules and instructions of the Club during the trip.
5. CANCELLATION OF THE ORDER AND REFUND OF PAYMENTS
5.1. The Club reserves the right to cancel the offer of the Service posted on the Website and/or refuse the Services selected by the Client until the confirmed order is fully paid.
5.2. Cancellation of the Services with compensation for the payment for the Services at the initiative of the Client is possible no later than 14 calendar days from the date of payment and only until the moment of receipt of the Service.
5.3. Independent changes to the travel plan and route by the Client, which occurred through no fault of the Club, are not grounds for a refund of the cost of the Services.
5.4. In case of cancellation of the trip by the Client, the Club does not compensate the Client’s expenses related to travel, accommodation and other expenses that are not related to the Service.
5.5. The cost of digital guides is non-refundable after the Client has gained access to them.
6. RESPONSIBILITY
6.1. The Club and the Client shall be liable for non-fulfilment or improper fulfilment of obligations under the public Offer in accordance with the current legislation of Ukraine.
6.2. The Club is not responsible for the inability to serve the Client directly by transport companies, hotels, guides providing services during the trip, including violations, malfunctions, etc. All claims, lawsuits related to improper provision of transport and hotel services shall be filed by the Client directly to the carrier and the hotel, in accordance with the rules for the provision of such services.
6.3. The Club shall not be liable for violation of the terms of the public Offer if such violation is caused by force majeure, including: actions of public authorities, hostilities, fire, flood, earthquake, other natural disasters, epidemics, lack of electricity and/or computer network failures, strikes, civil unrest, any other circumstances, not limited to the above, which may affect the fulfilment of the terms of the public Offer by the Club and are beyond its control.
6.4. All information provided by the Client when ordering the Service must be true, accurate, up-to-date and complete. The Client is responsible for the correctness of the information provided.
6.5. The Club shall not be liable for the Client’s missed opportunity to use the paid Services resulting from changes in the Client’s plans.
6.6. The Club shall not be liable to the Client, shall not refund the paid cost of the Services and compensation for non-pecuniary damage for:
● untimely, incomplete or incorrect payment for the Services by the Client;
● untimely changes or cancellation of the order by the Client;
● damage caused to the Client by third parties during the trip;
● safety of the Client’s luggage;
● damage to health during the trip;
● inconsistency of the Services with the Client’s unreasonable expectations and subjective assessment.
7. DISPUTE RESOLUTION PROCEDURE
7.1. Disputes between the Parties shall be settled through negotiations. The Client’s claim in writing shall be sent to the Club’s postal address. The Club shall respond within 14 days from the date of receipt of the claim. In case of failure to reach an agreement, disputes between the parties shall be referred to the court in accordance with the current legislation of Ukraine.
8. TERM OF ACTION
8.1. The Agreement shall enter into force from the date of acceptance of the Offer and shall be valid until all obligations are fully fulfilled by the Parties.
9. PROTECTION OF PERSONAL DATA
9.1. The Client’s personal data is processed in accordance with the Privacy Policy, the requirements of the current legislation of Ukraine, in particular but not exclusively the Law of Ukraine ‘On Personal Data Protection’, the Law of Ukraine ‘On Access to Public Information’.
9.2. By making the Acceptance, the Client agrees to:
- organising and conducting photo and video recording of events with their participation with their placement in the public space and social networks by the Club for advertising purposes;
- use of reviews and comments for advertising purposes, including their posting on the Internet.
10. OTHER TERMS AND CONDITIONS
10.1. The Club has the right to amend or supplement the terms of the public Offer at any time without any special notice by posting a new version of the public Offer on the Website.
10.2. The new version of the terms of the public Offer shall come into force from the date of its posting on the Website, unless otherwise provided by the new version of the public Offer.
10.3. The Client has the right to send any questions to the Club’s support at the contact address specified in this Offer or on the Website. The response to the Client’s request is provided on business days within 72 hours from the date of receipt of the request.
10.4. This Offer is drawn up in Ukrainian and English. In case of discrepancies between the texts, the Ukrainian version shall prevail.
